Front desk freed for patients on site
Routine booking and timing questions move off the human line, so reception and nursing staff stay with the people already in the building.
For hospitals & clinics in India
Your patients call.
We answer.
Your hospital line, answered, booked, and followed up. Always.
Use cases
Six call types. One platform.
A phone answered but never followed up on is still a dropped patient. Vgentive tracks every call from the first ring to the last reminder, inbound and outbound, together.
Incoming calls are answered live. Outgoing calls only go out when your team starts them. Nothing fires automatically.
Inbound
Answers your phone, live
01
Enquiry
Caller asks about timings or fees. The answer comes from what you have set up, not something the AI made up.
02
Booking
Caller wants ortho tomorrow. The agent checks your actual doctor schedule, reads the slot back, and only books after the caller says yes. It cannot book a slot that does not exist.
03
Emergency calls
If a call sounds urgent, the agent catches it early. It plays a short message and connects the caller to your team. No forms, no hold music.
Outbound
Your team decides who to call
01
Reminders
The agent calls patients before their appointment. It confirms or reschedules, and your team sees the result in the dashboard.
02
Re-engagement
Upload a list of patients to call. The agent calls them in the window you set, then marks each one: interested, not interested, call back, or opted out.
03
Patient Experience
After a visit, your team queues eligible patients for a feedback call. Ratings, trends, and poor-score alerts land in the Patient Experience dashboard, not just a list of call outcomes.
Your team
This doesn't replace your front desk
It means your front desk never has to choose between the patient in front of them and the phone ringing. Your staff still run bookings, reminders, and follow-up from the Facility Desk.
Outcomes
What changes after go-live
The result of answering, booking, and following up on every call instead of the calls a busy line drops.
More filled slots
Callers who used to hit a busy line or leave voicemail get a confirmed booking instead, straight from your actual doctor schedule.
Fewer no-shows
Reminder and confirmation calls protect consultant time, dental chairs, and diagnostic slots before the morning of the appointment.
After-hours demand captured
Evening, weekend, and festival-day calls get answered and booked instead of going to the next facility on Google.
Compare
Vgentive vs Other AI Voice Agents
Most AI voice products put an AI on a phone number and hope a single set of instructions covers everything. Vgentive is built differently. Step-by-step call control, real booking tools, and built-in checks designed for how healthcare phone lines actually work.
A wrapper product = an AI with one instruction set on a phone line. Booking, emergency handling, and call quality are usually added later, separately, or not at all.
Call control
Wrapper-based platforms
One instruction set handles the whole call. Behavior can be unpredictable.
Vgentive
Step-by-step call control. The system decides what happens next, not a single AI instruction
Built-in booking tools
Wrapper-based platforms
Booking and call tools usually need to be built and connected separately.
Vgentive
Booking tools, patient lookup, and appointment management are already built in.
Healthcare booking
Wrapper-based platforms
Slot access depends on what you build and connect yourself
Vgentive
Built-in doctor schedule, slots, and patient lookup on the Facility Desk
Real-time call transfer to team
Wrapper-based platforms
Handoff varies. Often needs to be built separately
Vgentive
Built-in handoff to staff with live transfer
Emergency handling
Wrapper-based platforms
Typically handled the same way as routine enquiries
Vgentive
Catches emergency language early, follows your policy, plays a fixed message, then transfers live
Language handling
Wrapper-based platforms
Multilingual through the AI. Hindi quality varies and is often Roman script, not proper Devanagari.
Vgentive
Real Hindi (Devanagari script) and English. Both tested on actual hospital calls before release
How it works
From setup to live calls on your line
Connect your number, add your services and timings, turn on the call types you want, then manage everything from one dashboard.
Step 01
Connect your number
Point your business line at Vgentive. Callers keep dialling the number they already know.
Step 02
Set up services and call types
Turn on incoming and outgoing call types. Add your services, timings, greeting message, language, and emergency rules.
Step 03
Go live on the dashboard
Your team sees every call, booking, and reminder in one place. Admins can check usage and credit balance any time.
How a call works
Step 01
Caller dials the hospital number
The same number patients already know.
Step 02
Agent uses this hospital's setup
The agent uses your doctors, timings, and language setting. English clinics stay in English. Indian clinics default to Hindi in proper Devanagari script.
Step 03
Staff see the result on the Facility Desk
Call log, appointment, or outbound outcome lands where reception and ops already work.
Control Dashboard
What's on the Facility Desk
Patients call your number. Vgentive answers, books, reminds, and follows up. Your staff see every call and outcome in the Facility Desk at voiceagent.vgentive.com, one screen for the whole team.
Control dashboard
See all calls, bookings, and your credit balance in one place.
Reception
Full call records and booking tools, using the same doctor schedule the agent uses.
Team admin
Set who on your team can see call records, use credits, or start outgoing calls.
Usage & credits
Your credit balance is always visible. Calls pause automatically if credits run out. No surprise charges.
Returning callers recognised
Repeat callers are greeted by name and skip redundant questions. The agent already knows who is calling before the first word.
Safeguards on every call
40+ named checks run on every turn. Flags are visible in the Facility Desk, not buried in a black-box model.
Trust and pricing
Control you can audit on every call
Built for clinic and hospital managers who need full control, not an AI that says whatever it wants on your phone line.
- Policy-first voice
- Team control
- Visible spend
Grounded answers
Every answer comes from what you have set up. The agent does not give medical advice or go off-script.
Transcripts, roles, and kill-switches
Every call is recorded and logged. You control who on your team can see records or spend credits. You can pause incoming or outgoing calls any time.
Tested on real calls, not demos
Every update is tested on 70+ real hospital call recordings in Hindi and English before it goes live. This is not a system that only works in a quiet demo room.
Usage-based credits
₹9,999 one-time onboarding, then credits from ₹4/min based on your facility's plan. Your balance stays visible in the desk, and voice pauses if credits run out.
No lock-in. No contracts.
Cancel anytime. No minimum term. Credits don't expire while your facility is active (live on the platform, not suspended or expired). Your number stays yours on a forwarding path.
Emergency routing by your policy
Acceptance rules, fixed announcements, and live transfer when your scripts require it. The agent does not improvise clinical handling.
Outbound under your control
Reminders, re-engagement, and feedback run from the Facility Desk only when your team enables them. No unsolicited campaigns on your line.
40+ safeguards, named and logged
Every check is named, logged, and tested against real hospital call recordings before each release. Examples: unknown doctor blocked, fake booking confirmation refused, repeated menu loop detected. Not a black box. Every flag is visible in the Facility Desk.
Your number stays the same
Callers keep dialling the line they already know. Vgentive sits on your existing path via call forwarding. No new number to print on brochures.
Testimonials
What facility managers say after go-live
Each quote maps to an outcome above, with the same icon and operational theme. Representative perspectives; ask us for a live facility reference.
Representative perspectives. Request a live facility reference →
FAQ
Questions, answered in plain language
What teams ask before putting Vgentive on their facility line.
The Vgentive offer
Everything your hospital phone line needs
One platform. Nine things it does. No new hires.
Always-On Reception
Your line answered day, night, Sunday, and public holidays. No voicemail. No missed OPD call.
Live Appointment Booking
Books from your real doctor schedule. The agent cannot book a slot that does not exist, and only confirms after the caller says yes.
Automated Reminder Calls
Patients called before their appointment to confirm or reschedule. Your team sees the outcome, does nothing else.
Emergency Routing By Your Policy
Emergency language caught early, a fixed announcement, then live transfer to your team. No improvising.
Hindi and English On The Same Line
Proper Devanagari script, not Roman Hinglish. Tested on real hospital calls before release.
Re-Engagement Campaigns
Upload a list, your team decides who gets called and when. The agent does the calling, you keep control.
Full Facility Desk Included
Calls, bookings, reminders, and credits, all in one login for your team. No separate CRM.
40+ Built-In Call Safeguards
Booking integrity checks, safety refusals, and tool-failure detection, on every call.
Same Number Your Patients Already Know
Forward your existing hospital line. No new number to print on brochures, signage, or Google listings.
Your investment₹9,999 one-time onboarding. Then ₹4 per minute of talk time. No hidden tiers.
Your first 100 credits are free within 7 days of go-live. Use them on real calls and see how the agent handles them, at no cost.
No contracts. No lock-in. Cancel anytime.