Does it replace our front-desk team?

It takes the phone load, not your team. Vgentive adds parallel phone capacity so more callers get answered, booked, and followed up while your staff stay with the patient in front of them. What your team does with that freed phone time is your decision. We measure results in calls: answered, booked, missed, and reminders confirmed. Your team still runs everything from the Facility Desk.

Does it book fake slots?

No. Bookings only come from your actual doctor schedule. The agent is designed not to invent a doctor, slot, or confirmation. Every booking needs a clear yes from the caller.

What happens in an emergency?

The agent listens for urgent words early in the call. If your facility accepts emergencies, it plays a short fixed message and bridges to your primary emergency number, with a secondary destination and queued fallback if the bridge does not answer. Staff alerts show on the Facility Desk. We do not auto-failover to your old reception on a carrier outage. Restoring your forwarding path is a change you control. Non-emergency callers can also ask for a person and reach your configured reception or inquiry line when live handoff is available. No. Live emergency transfer to a staff number is available on Pro, Custom and during the free trial. It is not available on Starter. Full plan details: /pricing#pricing-faq-emergency-tier.

How fast can we go live?

Go-live after number assignment once forwarding is set and you go live. Sign up on the app, verify your email, and submit facility details. Our team reviews your submission, assigns your AI phone number, and you set up call forwarding before go-live. The 7-day trial starts when your account is approved. Book a demo if you want a walkthrough first.

Does it give medical advice?

No. If a caller describes symptoms, the agent passes them to the right department or doctor. It is designed not to diagnose or suggest medicine. Your licensed staff make all clinical decisions.

Can it speak Hindi and English?

Yes. Hindi clinics get proper Hindi in Devanagari script, not the Roman Hinglish that most AI tools use. English clinics get English only. You set the language once during setup.

How much does it cost?

One-time onboarding, then credits for the minutes you use. Starter: ₹9,999 one-time onboarding, then ₹3/credit introductory (regular ₹4/credit). Pro uses the same credit rate with higher onboarding and plan limits. Custom plans are under an annual agreement. 50 free credits for 7 days. The 7-day trial starts when your account is approved. Self-serve signup on the app (outbound off during trial). Full plans and compare table: https://www.vgentive.com/pricing

What happens if we cancel?

To close your account, contact support in writing. We restore your forwarding path so patients dial your line as before. Unused credit policy is unchanged. Custom plans follow your annual agreement. Credits don't expire while your facility is active.

What happens to incoming calls if the service has an issue?

You can pause incoming or outgoing calls from the Facility Desk at any time. If the facility is suspended, Vgentive does not answer inbound or place outbound calls. Voice pauses when your balance is below 1 credit. Outbound does not continue until you top up. Voice pauses below 1 credit. Desk login stays available while you top up. If balance stays below 1 credit for 7 consecutive days, desk login is disabled until recharge. On a live call, tool failures use a three-step fallback. The agent does not improvise. We do not currently fail incoming calls over automatically to your original reception if the platform or a carrier is down. Your number is still yours on a forwarding path, so restoring the original destination is a change on that path. Ask us to walk through your telephony setup on a demo.

For hospitals, clinics, labs and nursing homes in India

Answer every patient call.
Book slots. Log outcomes.

Vgentive answers in Hindi or English, books from your real doctor schedule, and logs every outcome on Facility Desk. Live on the number your patients already know.

Book a demo Start your free trial

Start your free trial Book a 30-minute demo

Self-serve signup, reviewed go-live
Works with your existing number

Self-serve signup, reviewed go-live
Works with your existing number
Books only from your doctor schedule
Pay as you go

50 free credits · 7 days · no credit card

A real call, start to finish: inbound and outbound samples

Use cases

Six call types. One platform.

A phone answered but not followed up on is still a dropped patient. Vgentive tracks every call from the first ring to the last reminder, inbound and outbound, together.

Outgoing calls run only while outbound calling is switched on for your facility. Appointment reminders queue on book or reschedule (lead time in Settings) or when staff tap Call now. Feedback calls follow completed visits, and campaigns start when your team presses Start.

Inbound

Answers your phone, live

01
Enquiry
Callers ask about timings, fees, or services. Answers come from your Facility Desk setup, not something the agent improvises.
Output: Caller gets your timings, fees or services, from your own setup.
02
Booking
Caller wants ortho tomorrow. The agent checks your doctor schedule, reads the slot back, and books only after the caller says yes.
Output: A confirmed slot on your real doctor schedule.
03
Emergency
If a call sounds urgent, the agent catches it early, plays a fixed message, and bridges to your emergency line, with primary, secondary, and queued fallback.
Output: The urgent call reaches your emergency line.

Outbound

Your team starts or schedules calls

01
Reminders
The agent calls before the visit to confirm attendance. Reminders queue on book, reschedule, or Call now.
Output: Attendance confirmed, outcome logged on the Facility Desk.
02
Re-engagement
Your team builds outbound flows on the Facility Desk from starter templates. Import a CSV list, set the calling window, and press Start.
Output: Every call outcome logged on the Facility Desk.
03
Patient feedback
After a visit, your team queues eligible patients for a short feedback call from the Facility Desk.
Output: Ratings, trends, and poor-score alerts in the Patient Experience dashboard.

Your team

Same front-desk team, more hospital calls handled

Busy OPD mornings and after-hours rings hit one reception desk. Vgentive answers overflow and repeat timing and fee questions on your clinic or hospital line. Staff stay with walk-ins, billing, and exceptions at the counter. What your team does with the freed phone time is your call. Results show up as calls: answered, booked, missed, and reminders confirmed in Facility Desk.

Outcomes

What changes after go-live

More calls answered, booked, and followed up on the line you already run, with outcomes you can review on the Facility Desk.

Front desk throughput
Routine booking and timing questions run in parallel on the line. Reception stays with walk-ins, exceptions, and patients at the counter.
More filled slots
Busy tones and voicemail turn into confirm-to-book appointments from your live doctor schedule, not a generic calendar.
Fewer no-shows
Reminder and confirmation calls go out before the visit. Consultant time, chairs, and scanner slots hold better.
After-hours bookings
Evening, weekend, and holiday rings get answered and booked instead of drifting to the next name on Google.
Quality week over week
Overview trends and named review flags on the Facility Desk show whether call quality is improving, not just volume.
Full call visibility
Transcripts, outcomes, and review flags on the Facility Desk give ops a trail without replaying every recording.

Compare

Vgentive vs Other AI Voice Agents

Most AI voice products put an AI on a phone number and rely on one set of instructions. Vgentive controls the call step by step, with real booking tools and built-in checks made for how healthcare phone lines work.

In plain terms: a generic voice agent is one AI with one set of instructions on a phone line. Booking, emergency handling, and call quality are usually added later, separately, or not at all.