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Features

Built for live patient calls, not demos

Named safeguards on every turn, confirm-to-book rules, calls logged with transcript and outcome, and team-reviewed go-live once forwarding is set and you go live.

Call control

Not one AI prompt. A state machine with named checks on every call.

Most AI phone tools let one instruction set run the whole call. Vgentive breaks each call into clear steps with a defined handler, fallback path, and logged outcome on every turn.

Typical AI phone tool

One instruction set

A single prompt tries to cover every caller need at once. The model improvises what happens next.

Unpredictable when the call gets complex

Vgentive

Clear steps per turn

Each call is broken into defined steps. The system decides what happens next, not free-form AI answers.

Every turn logged with a named outcome

What happens on a live call

Six defined phases. Each one has a handler, a fallback, and a logged outcome, not a guess from the language model.

  1. Step 01

    What does the caller need?

    The first words decide the path: question, booking, emergency, reminder reply, or handoff to staff. Each path follows its own steps, not an open chat.

    • Question
    • Booking
    • Emergency
    • Reminder reply
    • Staff handoff

  2. Step 02

    Facts from your setup only

    Timings, doctors, slots, and answers come from what you have set up. If nothing is found, the agent says so. It does not make up an answer.

  3. Step 03

    Caller must say yes

    Bookings and sensitive steps need a clear yes from the caller. The agent reads back doctor, time, and department from the booking system only.

  4. Step 04

    Call closes with a record

    Every ended call is logged on the Facility Desk with transcript and outcome. Built-in checks run throughout the call, not only at the end.

  5. Step 05

    Staff can take over anytime

    Live bridges follow your emergency rules and configured reception or inquiry numbers when callers ask for a person. If staff do not answer, callbacks land in the desk queue instead of looping.

  6. Step 06

    Outbound uses the same engine

    Reminders, re-engagement, and feedback calls follow the same safeguards as inbound, with outbound calling controlled from the Facility Desk.

Booking rules in practice

What the agent is allowed to say

Redacted call excerpt. System results are shown in brackets. The agent does not invent doctors or slots. It does not guess when a lookup fails.

Booking rules

  • Live lookups only

    Doctor names and appointment slots come from your schedule. The agent is designed not to invent them.

  • Clear when data is missing

    If a lookup fails, the agent says so and offers real alternatives from your roster.

  • Caller confirmation required

    Bookings are read back and confirmed only after an explicit yes from the caller.

  • System results drive speech

    Every factual line maps to a tool result, visible in the transcript as system events.

Built-in checks

Named safeguards, named

Each check is a small rule that runs during a live call. Below is a sample grouped by what each protects.

Boundaries

Built with limits, on purpose

A voice agent on a hospital line should know what it isn't. Here's what Vgentive refuses to do, by design.

  • No medical advice

    Symptoms go to a department or doctor. The agent is designed not to diagnose, recommend medication, or suggest treatment.

  • No invented confirmations

    A booking is only confirmed after the booking system succeeds. If it fails, the agent says so and does not pretend the slot is set.

  • No invented facts

    If something is not in your knowledge base, the agent says it does not know and offers a callback. It is designed not to guess to sound helpful.

  • No unsolicited outgoing calls

    Reminders and campaigns run only when outbound is on and a configured rule or staff action starts them. The agent is designed not to cold-call patients on its own.

  • No silent failures

    If a call drops, stalls, or hits an error, it is logged and flagged on the desk. It is not marked as a clean, successful call.

  • No pretending it's human

    The agent identifies as your hospital or clinic voice assistant on the line. It does not claim to be clinical or front-desk staff.

  • No third-party disclosure

    It will not share another patient's appointment, diagnosis, or records with a caller, regardless of how the request is phrased.

  • No cross-facility data

    A branch agent is designed not to read another facility's patients, schedule, or knowledge base, even under a shared group login.

  • No off-script promises

    The agent will not offer discounts, waivers, or clinical commitments that are not in your configured knowledge base.

These aren't gaps. They're the same discipline that makes the rest of the agent's behavior something you can trust on a real patient line.

Call types

Every call type

Outgoing calls run only while outbound calling is switched on for your facility. Appointment reminders queue on book or reschedule (lead time in Settings) or when staff tap Call now. Feedback calls follow completed visits, and campaigns start when your team presses Start.

Inbound

  • Enquiry
  • Booking with confirm-to-book from your live schedule
  • Emergency bridge to staff (Pro, Custom and free trial), plus reception handoff when configured

Outbound

  • Appointment reminders on book or reschedule (lead time in Settings) or Call now. Outcomes on the call: confirmed, declined, callback requested, or no-answer. They do not auto-update the calendar.
  • Re-engagement campaigns from staff-built flows and authorized lists
  • Patient feedback calls with ratings logged on the Facility Desk
  • Staff-scheduled outbound for follow-up, missed visit, payment reminder, or custom

On the Facility Desk, staff-scheduled outbound appears under Patient Recall (marketing name: "Scheduled calls").

On every plan.

Facility Desk

Everything your team runs from one desk

Overview, callers, call logs, appointments, outbound, knowledge, users, and support tickets. Scoped to your account.

  • Reception

    • Call logs

      Search by caller, phone or transcript. Filter by outcome, intent and date. Play recordings.

    • Enquiry and Emergency views

      Filtered views of your call logs.

    • Appointments

      Calendar, booking and completing visits.

    • Callbacks

      Queue with call now and resolved.

  • Home

    • Overview

      Calls, appointments, outcomes and credit use at a glance.

    • Credits

      Balance and full transaction ledger.

    • Billing

      Razorpay payment links and desk recharge where your role allows, plus onboarding payment and invoices.

  • Reminders and scheduled

    • Reminders

      Auto reminders on book or reschedule, Call now, and editable scripts. Log cancel or reschedule intent, and staff update the calendar.

    • Scheduled calls

      Follow-up, missed visit, payment reminder or custom. On the Facility Desk, staff-scheduled outbound appears under Patient Recall (marketing name: "Scheduled calls").

  • Catalog

    • Doctors

      Schedules, leave dates and fees.

    • Departments

      Manage the departments callers can book into.

    • Knowledge

      26 fact topics with AI drafts you review.

  • Facility and support

    • Settings

      Hours, emergency rules, voice and greeting, and switching call types on or off.

    • Support tickets

      Raise and track help requests.

    • Branch switcher

      Pro and Custom

      Switch between branches with one login

  • People

    • Callers

      Directory with call history.

    • Patients

      Records linked to bookings and calls.

  • Re-engagement

    • Lists, People, Responses

      Flow builder with templates, CSV lists, branch and collect steps, and response export

  • Feedback

    • Patient feedback

      Your questions, ratings, comments and trends.

  • Access

    • Users and roles

      Custom roles from 60+ permissions, with phone numbers masked unless a role allows them.

On every plan.

Knowledge base

25+ hospital fact topics. Not a document upload. Not a chatbot.

The agent only speaks from what you configure, structured by topic, not scraped from a PDF.

  • Scoped by topic

    Parking, fees, insurance, booking rules, teleconsult. Each fact type has its own field. The agent is designed not to answer what you haven't added.

  • Visibility by facility type

    An online-only clinic's agent won't invent ambulance or parking answers. Knowledge scope follows your operating mode.

  • Drafted in your language

    Knowledge entries are drafted by AI in your facility's language: Hindi for Hindi facilities, English for English. Your team reviews before it goes live.

Re-engagement

Design outbound call scripts in a visual flow editor. No code.

Pro and Custom

Starter templates, branch and collect steps, delays, and exportable responses. Built visually on the desk. Your team presses Start.

Most outbound call tools give you a script field. Vgentive gives you a desk flow builder, executed without free-form AI inference on scripted campaign calls.

  1. 01

    Import people

    Bring your list in from CSV.

  2. 02

    Build the flow

    Start from a template, add branch and collect steps.

    • Caller says yes
    • No answer
    • Declined
  3. 03

    Set the rules

    Calling window, step delays, loop conditions.

  4. 04

    Press Start

    Your team decides when the campaign runs.

  5. 05

    Review outcomes

    Responses and outcomes export from the desk.

  • Starter templates

    Win-back, announcement, and consultation paths you tailor per campaign.

  • Scripted calls skip LLM inference

    Faster, cheaper, more predictable on campaign steps.

Patient Experience

More than feedback calls. A full post-visit ops module.

Ratings, trends, volume audits, and queue-eligible bulk calling, not just a list of call outcomes.

  • Trends over time

    Rating trends and volume audit across any date range. See if patient satisfaction is improving week on week.

  • Poor-score alerts

    Low ratings are flagged automatically so your ops team can follow up before a bad review goes public.

  • Queue-eligible bulk actions

    Select completed visits in bulk and queue feedback calls in one action. No manual list management.

  • Outcome per call

    Every feedback call is logged with rating, comment, and call recording, tied back to the original appointment.

  • Department-level trends

    Filter satisfaction and volume by department or doctor on the Facility Desk.

  • Call recordings

    Download recordings from the Facility Desk.

Multi-branch

Multi-branch: one login, separate lines

Pro and Custom

Switch between branches with one login. Each branch has its own phone line, credit balance, and subdomain.

Starter includes 1 location. See pricing

  • Switch branches without logging out

    Pro and Custom admins move between locations from the Facility Desk branch switcher.

  • Separate phone line per branch

    Each branch keeps its own inbound number and forwarding path. Callers reach the site they expect.

  • Separate credit balance per branch

    Usage and top-ups stay scoped to the branch you are viewing. Finance can reconcile per site.

  • Branded subdomain per branch

    Staff sign in at your facility subdomain, for example sunrise.vgentive.com, not a generic login page.

  • Schedules and knowledge per branch

    Doctor rosters, departments, and knowledge follow the branch context. The agent does not mix sites.

  • Starter stays single-location

    Starter includes one location. Add branches when you move to Pro or Custom on pricing.

Choose your clinic voice

Staff hear a sample before go-live. Official speakers only. Number of voices depends on your plan.

See pricing

Reliability

Built for peak OPD hours, not quiet demo rooms.

Stall detection, barge-in control, and conflict warnings, because real clinics are noisy and busy.

  • Stall detection

    If the agent goes silent for ~9 seconds, it plays a check-in line instead of dead air. No caller ever sits in silence wondering if the call dropped.

  • Barge-in control

    Callers can interrupt the agent while it's speaking, but not during processing. No accidental cutoffs, no lost words.

  • Outbound conflict detection

    The desk warns your team before a reminder call, confirmation call, and scheduled follow-up all queue for the same patient on the same visit.

Set-up model

Every hospital or clinic runs on the same engine

Fast onboarding works because you change data, not code. The voice engine and built-in checks are shared. Your doctors, hours, and rules are yours alone.

Per facility

What changes per hospital or clinic

Loaded as your data and settings, with no custom code per site.

  • Doctors, departments, and bookable services
  • Hours, holidays, and slot rules
  • Knowledge checklist (parking, insurance, fees, custom facts)
  • Greeting, language setting, and clinic voice
  • Emergency acceptance and transfer rules
  • Incoming and outgoing call types per module

Shared platform

What stays the same

The platform every site inherits on day one.

  • Voice engine and speech stack
  • Step-by-step call control and built-in checks on every turn
  • Booking chain: doctor schedule → slots → confirm
  • Safety fast-paths and refusal rules
  • Facility Desk modules and call records

Facility types

Built for the kind of facility you run

9 healthcare facility types on the same platform. Emergency options follow the facility type.

Emergency options follow the facility type. See healthcare overview · Solutions by facility type

Recently added

  • Voices you can hear

    Your facility gets a natural clinic voice from an official speaker list. Staff hear a sample before it goes live.

  • Voice stays out of the long settings form

    Changing the speaker is a focused picker on the facility record, so the rest of hospital setup stays short.

  • Low-credit warning

    The Facility Desk shows a warning when a hospital is running low on credits, before calls are affected.

  • True Hindi on generated copy

    Knowledge drafts, campaign lines, reminder wording, and call summaries follow the facility's language. Hindi facilities get proper Devanagari.

  • Review flags on every call

    Calls that need review are flagged automatically with a named reason, visible on the Facility Desk before your team opens the transcript.

  • Credit history per call

    Every minute, transfer, and AI desk action is logged on the call record so finance and ops can review spend.

Next step

See it on your facility line

Start your free trial on the app, or book a demo to walk through inbound and outbound on the Facility Desk.

50 free credits · 7 days · no credit card

Start your free trialBook a 30-minute demoSee pricing