Quick answer
Vgentive charges ₹9,999 onboarding then credits from ₹5/min incl. taxes : balance visible on the Facility Desk. You pay for answered talk time, not empty months or unused seat licenses. One confirmed OPD booking often covers many minutes of enquiry.
Finance compares two quotes: ₹40,000 per month flat for "unlimited AI minutes" versus ₹5 per credit incl. taxes you actually use. In August your OPD line is quiet. In December every department adds flu enquiries.
Monthly flat fees punish quiet weeks and hide overspend in busy ones. Credits match how hospital phones actually behave in India.
Why hospital phone volume is uneven
Peak 10 am (1 pm stacks booking calls with walk-ins. Sundays and 9 pm report enquiries exist but do not run every day at the same volume. New consultant launches spike phones for two weeks, then settle.
Flat SaaS assumes steady ticket volume like a software helpdesk. Hospital lines do not work that way) see missed OPD call patterns.
How Vgentive credits work
₹9,999 one-time onboarding: configuration, Facility Desk access, go-live support.
Credits from ₹5/min incl. taxes (consumed on answered talk time, visible on the Facility Desk.
50 free credits in your first 7 days) enough for pilot test calls and early overflow.
Voice stops if balance hits zero. no surprise invoice at month end if ops watches the desk.
Credits vs monthly fees: practical comparison
- Quiet week (credits near zero spend; flat fee still ₹40,000.
- Flu season spike) credits rise with answered calls you wanted; flat fee may cap minutes or charge overages in fine print.
- Pilot month. credits let you stop after two weeks; annual contracts do not.
- Outbound reminders (staff authorize batches knowing credit cost upfront; flat plans hide reminder spend inside "included" minutes.
What good hospital voice AI pricing and credits look like for finance teams
Admin ties credits to outcomes: bookings captured and emergencies transferred) from performance metrics, not minutes alone. One OPD booking often covers the enquiry minutes that produced it.
Compare vendor models in Vgentive vs generic bots. many generic tools sell seats or bundled minutes reception never uses.
Forecasting after a two-week pilot
- Sum minutes from Facility Desk logs during pilot hours.
- Divide by bookings confirmed (cost per captured appointment.
- Add planned outbound reminders only after inbound is stable.
- Top up credits before seasonal peaks) monsoon flu, December holidays.
Common mistakes comparing hospital voice AI pricing models
- Buying annual flat fee before a pilot proves answered rate.
- Ignoring credit balance until mid-peak stoppage.
- Measuring AI spend without counting bookings captured.
- Choosing "unlimited" plans with fair-use caps in footnotes.
About Vgentive
Vgentive helps hospitals and clinics capture the phone work this article describes on the line patients already call.
Vgentive answers your existing facility number in Hindi and English, books appointments from your live doctor schedule, and logs every call on the Facility Desk so your team sees what happened on every call, not just the ones they picked up.
Pricing is usage-based: a one-time onboarding fee, then credits for call time (1 credit = 1 minute). All prices exclude applicable taxes. Your free trial includes 50 credits and starts when your line goes live. See current pricing.
Next steps to choose hospital voice AI credits over monthly fees
See current pricing, run a two-week pilot, read hospital workflows, and book a demo.
Frequently asked questions
See Vgentive in action
50 free credits. No credit card. Team-reviewed go-live.